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Terms & Conditions

Bowman’s Kitchens & Bathrooms Terms & Conditions – Design, Supply & Install

This page outlines the terms and conditions on which we provide our Design Services (Design), we supply the Goods, as listed in our suppliers’ catalogues to you (the customer) and provide our Installation Services (Install). These terms and conditions do not affect your statutory rights. Please read these terms and conditions carefully before ordering any Goods, Design or Install services from Bowman’s Kitchens & Bathrooms. You accept that by placing a deposit or an order for any of our Goods, Design or Install services, you are agreeing to be bound by these terms and conditions.

You should print a copy of these terms and conditions for your reference. If you are unsure about any of the terms and conditions outlined herein, please contact us on 01245 948 400 or via email




are given in good faith and may be subject to change on occasion due to circumstances beyond our control. We do advise customers to have orders delivered in the week proceeding, or the week commencing the date that install begins. This gives ample time to check all items are present, correct, and undamaged, whilst also allowing time for any unexpected delivery delays and allowing Bowman’s Kitchens & Bathrooms to rectify any problems. Bowman’s Kitchens & Bathrooms are not responsible for delays to installation due to Goods, Design or Install not being ordered or checked before fitting the products.

Bowman’s Kitchens & Bathrooms offers a delivery service. Standard delivery orders are ‘Kerbside’ only, delivered via our own delivery service and require an able-bodied person to receive the delivery and to move and sign for the Goods. If the customer is unable to receive the Goods, it is best to arrange delivery after Install has commenced so our on-site team can assist. The customer is responsible for accessibility to the delivery address and must report any access problems prior to delivery.

Colour match is as exact as the manufacturing process and materials allow and must be checked before installation. Woods are natural materials and therefore will have grain and colour difference. Tiles, ceramics, and acrylics have different light characteristics and will appear slightly different in certain lighting conditions to others.

are given as a guide only and final checks will be made by our installers prior to installation. Bowman’s Kitchens & Bathrooms agrees do everything reasonably expected to prevent incorrect measurements.


The customer agrees that we may, from time to time, share photos, testimonials and results achieved as a result of service provided for marketing purposes.  The Client can request that personal and brand information be omitted from case studies and testimonials.


  • 30 days from the day after Goods, Design or Install are delivered you may return any unopened own Goods, Design or Install for a full credit, exchange, or refund.

  • We are unable to accept returns for tiles or wall panels. Wastage is calculated on each job to ensure enough tiles or wall panels of the same batch are ordered; however, we cannot account exactly for wastage and any tiles or wall coverings leftover cannot be returned.

  • We are unable to accept returns on opened glass items unless proven to be faulty. This includes items such as shower enclosures and bath screens.

  • We request all returned items are in original undamaged packaging and a resalable condition with no signs of fitting.

  • The customer is responsible for returning the Goods to Bowman’s Kitchens & Bathrooms and all associated costs.

  • Refunds will be processed 14 days after Goods have been received and inspected.

  • These Terms and Conditions do not affect your statutory rights.


  • Obvious damage and incomplete orders must be reported to Bowman’s Kitchens & Bathrooms in writing within 2 days from the day after delivery. Any damage reported outside of this time will be assumed to have been caused whilst in your possession.

  • Items collected from the store must be checked for obvious damage and any missing items reported before leaving the store.

  • These Terms and Conditions do not affect your statutory rights.

The following document outlines the terms & conditions which apply when purchasing Goods, Design or Install from Bowman’s Kitchens & Bathrooms.
These terms & conditions should be fully read and understood before proceeding to order from Bowman’s Kitchens & Bathrooms.

The following terms & conditions do not affect your statutory rights.

Please keep these terms & conditions safe for your reference. If you are unsure or require further advise on any of the following information, please us to discuss on 01245 948 400.




  • Design Concept: Based on the information gathered during the initial consultation, we will create a design concept that reflects your vision and objectives. This concept may include 3D renderings, sketches, and material samples for your review.

  • Design Revisions: We offer a specified number of design revisions to ensure the concept aligns with your expectations. Additional revisions beyond the agreed number may incur additional charges.

  • Approvals: Once the design concept meets your approval, we will provide you with a proposal outlining the scope of work, materials, and associated costs. Paying your deposit or placing an order for our proposal indicate your agreement to proceed and to our terms and conditions.

  • Design Fee: A design fee is applicable for the creation of the design concept and associated services. This fee is separate from any supply or installation costs and is due upon the commencement of the design process.

  • Ownership and Copyright: The design concept and related materials remain the intellectual property of Bowman's Kitchens & Bathrooms. Unauthorized use or replication of the design is prohibited.

  • Liability: While every effort is made to ensure accuracy and feasibility, the design concept is a visual representation and not a final construction plan. We recommend consulting with appropriate professionals (e.g., architects, engineers) for technical and structural aspects.

  • Confidentiality: We treat all project details and discussions with the utmost confidentiality. However, we reserve the right to showcase the completed design in our portfolio or marketing materials unless otherwise agreed in writing.


Please note
Throughout our brochures & website all measurements are presented in millimetres.
Every effort has been made to ensure information accuracy however measurements should only be used as a guide and final checks should be made before installation.
We reserve the right to amend details, prices & specifications without notice.
All images displayed within our Design, brochures & on our website are for illustration purposes only & are subject to change.

1.1. Throughout this document the following terms will be referred to:
1.1.1. Conditions: meaning the terms & conditions set out within this document.
1.1.2. Contract: the legally binding agreement between yourself & Bowman’s Kitchens & Bathrooms for the sale & purchase of products which incorporates these conditions.
1.1.3. Special Order Items: products which have additional conditions for ordering e.g. tiles that are “to-order” only.
1.1.4. Delivery location: the location where the products are to be supplied & sent to, set out within the order. This location must be within England only.
1.1.5. Made to Order; Items specifically built, amended, or personalised for you.
1.1.6. We, Us & Our: refers to Bowman’s Kitchens & Bathrooms, a trading name of Bowman Bathrooms Ltd - a company registered in England & Wales under the company number 14004226. Our registered office address: Unit 26-27, Block B Braintree Enterprise Centre, 46-48 Springwood Drive, Braintree, CM7 2YN. Contact email address


2.1. All prices include VAT unless otherwise stated.
2.2. We reserve the right to amend or update our pricing at any time. Orders placed or paid for will not be affected by price increases.
2.3. Orders placed must be paid in full within 3 months of the deposit payment or 8 weeks prior to the agreed Install date, whichever comes first.
2.4. Special Order items / products sold at exhibitions / Goods, Design or Install sold at reduced prices including ex-display products are to be paid for in full at the point of ordering.

2.5. Our Design work is chargeable at a rate of £100 per room (Design Fee). This also includes a home survey and is non-refundable once the home survey has been carried out.

2.6 The Design Fee will be credited back to the customer upon proceeding with an order of £5000 or more for the room that the design fee was paid for. This applies on a per room basis.

3.1. Delivery dates and lead times are given in good faith and may be subject to change.
3.2. Any access issues regarding your property must be reported to us when delivery is arranged.

3.3. Bowman’s Kitchens & Bathrooms offers a delivery service. Standard delivery orders are ‘Kerbside’ only, delivered via our own delivery service and require an able-bodied person to receive the delivery and to move and sign for the Goods. If the customer is unable to receive the Goods, it is best to arrange delivery after Install has commenced so our on-site team can assist
3.4. Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the Goods. Alternatively, Goods can be refused upon delivery but only when showing signs of damage.
3.5. A repeat delivery charge will apply if no one is present to accept delivery or if access issues which have not been reported prior to delivery prevent access. Delivery charges paid against the failed delivery will not be refunded or credited if an order is cancelled whilst out for delivery or if the order fails to be delivered.

At Bowman's Kitchens & Bathrooms, we value your decision to work with us and strive to provide the best service possible. We understand that circumstances may change, and we want to outline our cancellation policy to ensure a transparent and fair process for both parties.


1. Right to Cancel:

You have the right to cancel your order within 14 days from the date of signing the contract without providing a reason. This "cooling-off period" allows you to reconsider your decision. If you wish to cancel within this period, please notify us in writing at


2. Cancellation Fees:

If you choose to cancel your order after the 14-day cooling-off period, cancellation fees may apply. These fees are intended to cover the costs incurred during the design, planning, and preparation stages of your project. The cancellation fees amount to 0% of the deposit until 8 weeks before the agreed install date. At 8 weeks prior to install, our cancellation fee is 20% of the deposit balance.


3. Design and Planning Costs:

Upon cancellation, any design and planning costs associated with your project will be deducted from the refund amount. These costs reflect the time and effort invested in creating a tailored design concept for your space. This will be charged at a rate of 10% of the total deposit at upon cancellation at any time outside of the 14 days cooling off period.


5. Materials and Supplies:

If we have already ordered or reserved materials and supplies for your project at the time of cancellation, you may be responsible for any restocking or cancellation fees imposed by our suppliers.


6. Installation Costs:

In cases where installation has commenced, cancellation will result in charges related to work already performed or scheduled.


7. Refund Calculation:

Refunds for cancelled orders will be calculated based on deductions for design, planning, order processing, and any applicable restocking fees. We will provide you with a detailed breakdown of the refund amount.


8. Your Responsibility:

We encourage open communication throughout the process. If you are considering cancelling your order, please inform us as soon as possible to minimize any potential costs.


Please note that our cancellation policy is designed to ensure fairness and protect the investments made in the design, planning, and preparation stages of your project. We aim to work with you to find an equitable resolution should cancellation be necessary.

5.1. You have 14 days to return any Goods sold to you by Bowman’s Kitchens & Bathrooms. (Exclusions apply. See section 7).
5.2. Items must be in original packaging and in a resalable condition.
5.3. Goods being returned must be sent to the address we determine, as we use multiple suppliers, we cannot confirm location beforehand.

5.4. We’re unable to accept the return of opened shower enclosures, shower doors, bath panels unless they have been confirmed as a faulty item this is due to health and safety and repackaging restraints which render the items non-transportable and not in a resalable condition.
5.5. Returning Tiles – Tiles left over after wastage cannot be returned.
5.6. Items will be credited or refunded in full minus outgoing delivery charges or return charges.
5.7. You have 14 days from the day the return is accepted to return the Goods to us.
5.8. Items must be in resalable condition, original undamaged packaging, unused with no signs of fitting.
5.9. You will be responsible for arranging the return and all costs associated with the return. If items are damaged during transit back to us it is your responsibility to claim for damages from the delivery company used.

6.1. We provide for a 48 Hour Inspection Period for obvious damage to products and product packaging
6.1.1. Please report any items not delivered with your order or incorrectly supplied items within the Inspection Period.
6.1.2. All obvious damage and damaged packaging must be reported within the Inspection Period. It’s recommended to photograph any damaged items or damaged packaging on delivery as evidence. This will speed up any claims for replacements.
6.2. When reporting damaged or faulty items we may ask for photographic evidence or to inspect the item before we accept a request to repair, replace or refund.
6.3. Once we have confirmed the item is faulty, we will contact you to arrange either for us to collect the Goods for you to return the Goods to us or for you to dispose of the Goods. Do not dispose of Goods, without our written confirmation.
6.4. All replacement Goods will be shipped via standard delivery at our cost directly to you.
6.5. Installation is deemed as acceptance of the product's condition. By commencing with installation, you are accepting that the Goods are free from obvious defects or faults.
6.6. Missing parts should be reported to us within 2 days of delivery and before installation is complete. After installation it will be assumed the customer has lost the parts.
6.7. We do not cover damaged or faulty items which have been neglected by you, or which have become damaged due to poor maintenance. For guides on maintenance, please see the Goods manufacturers’ websites.

7.1. Made to Order items cannot be returned.
7.1.1. Special Order Items are defined as any items which do not appear in the Bowman’s Kitchens & Bathrooms brochures or will be identified to you at the point of purchase and in your order acknowledgement. These will be marked with a (s) or a (*) on your order confirmations.
7.1.2. Special Order Items can only be cancelled up to 15 days prior to your initial delivery date once your order has been placed.
7.1.3. Special order items which are authorised for returns are subject to relevant restocking and returns fees. Made to order items are excluded from return.
7.2. Made To Order items cannot be cancelled once ordered.
7.2.1. Made To Order are specifically altered or manufactured on your request such as Spa Baths, Wall Panels & specially plated items cannot be returned.
7.3. Perishable Goods are defined as anything that can lose its usefulness and value if not appropriately stored or transported, or if not utilised within a certain period such as adhesives and grout. We may refuse the return of perishable Good if we believe at any point they have not been stored correctly or are passed their expiry date.

8.1. Bowman’s Kitchens & Bathrooms cannot be held responsible for incorrectly ordered tile quantities from measurements supplied by others.
8.2. We cannot guarantee to match batches of tiles to a previous order if customers require additional boxes later.
8.3. Tile sizes may have slight variances, this is due to the natural materials. All Bowman’s Kitchens & Bathrooms tiles adhere to BS standards on tile tolerances. Refunds and exchanges will only be accepted for tiles exceeding these tolerances.
8.4. We recommend you keep a small quantity of tiles for future use should you need them.
8.5. It is not unusual for a small portion of tiles to be damaged to some degree upon delivery. These damaged tiles can be used for cuts. However, if an unacceptable amount has been damaged, please contact us immediately to report this and arrange replacements on 01245948400.

9.1. Risk of damage to or loss of the Goods will pass from Bowman’s Kitchens & Bathrooms to the customer upon delivery or collection of the Goods.
9.2. Bowman’s Kitchens & Bathrooms does not accept liability for damage caused by the operation or installation of the Goods. This includes any damage to flooring or accidental product damage.
9.3. We do not accept any liability for any damages caused to a product due to incorrect installation practices. Failure to engage the services of a suitably qualified installation tradesman may void any warranty available.
9.4. Bowman’s Kitchens & Bathrooms cannot be held responsible for insufficient or excessive water pressure, it is paramount that before starting installation a qualified plumber must ensure any showers, pumps, taps etc. purchased are suitable for your water system.
9.5. Bowman’s Kitchens & Bathrooms are happy to provide you with a list of installers who regularly purchase from us and have installed our products, however we cannot be held responsible for their work.
9.6. It is the customers responsibility to carry out their own checks on an installer before enlisting their services.
9.7. Colour match is as exact as the manufacturing process and materials allow and must be checked before installation. Woods are natural materials and therefore will have grain and colour difference. Tiles, ceramics, and acrylics have different light characteristics and will appear slightly different in certain lighting conditions to others.
9.8. All electrical items must be installed by a fully qualified electrician otherwise the guarantee of the product will become void.
9.9. We do not mediate in disputes between customers and installers under any circumstances.
9.10. For all items sold as second hand such as re-stocked and Faulty items; You have 6 months to report any fault you were not made aware of at the time of purchase for repair or replacement.
9.11. Any CAD designs by Bowman’s Kitchens & Bathrooms are for illustration purposes only. We cannot be held responsible for the measurements and any products incorrectly fitting within the space. It is essential that you check the design and measurements with your installer prior to taking delivery of Goods.
9.12. If a home measure service is completed by Bowman’s Kitchens & Bathrooms, it is important to check the measurements and design with your fitter to confirm the location of any pipework or electrics which may affect the design. We request that any alterations or measurement changes are advised prior to delivery of Goods. Bowman’s Kitchens & Bathrooms cannot be held responsible for any delays caused by products not fitting due to unforeseen or unadvised circumstances.

10.1. Our guarantees cover Bowman’s Kitchens & Bathrooms products purchased directly from ourselves only, for normal domestic use, covering the material structure of the item against manufacturing defects for the stated guarantee period.
10.2. Guarantees do not need to be registered; they are automatically applied. In the unlikely event that you need to make a claim you must contact us in writing by email to or by post (address in section 1) simply state your order number or proof of purchase when contacting us.
10.3. If a fault is deemed to be within the terms of the guarantee we will advise you of how to proceed and what measures need to be undertaken.
10.4. At our own discretion we will replace in part or whole any product which is covered by our guarantee.
10.5. If a direct replacement is no longer available, we reserve the right to replace the product with the nearest equivalent or of equal or higher value.
10.6. In the event Goods are replaced and the original is found not to be defective we reserve the right to levy a charge for such items including all costs associated with their provision.
10.7. The guarantee does not cover;
I. Non-domestic use
II. Failure to install or utilise the product in accordance to written instruction
III. Bad plumbing practice or any relating legislation
IV. Fair wear and tear, including moving parts which are likely to perish through fair usage such as rubber seals.
V. Parts which do not constitute the material structure of the product
VI. Neglect, abuse or miss use of the product
VII. Electrical failure
VIII. This guarantee is applicable in the UK & ROI only.

11.1. We can only use your personal information/identity and any other information you provide to us to help us to comply with our duties under the law to provide the Goods and handle your payment for them. With prior consent we are also able to use your information to tell you about our products & services on the condition that we stop when instructed to do so by yourself in writing. We promise to use reasonable care to keep said information secure and confidential. You promise that the information you provide to us is true and to notify us promptly of any changes.

12.1. This contract will be governed by the law of England & Wales.
12.2. Disputes can be submitted to the jurisdiction of the courts of England & Wales or where you live in Scotland or Northern Ireland. Also, if you wish, you can use the following out-of-court or redress mechanism.

13.1. We reserve the right to cancel your order for any reason. You will be notified of any cancellations as soon as reasonably practicable.
13.2. You can cancel your order by informing us of the decision before the contract is made, if you simply change your mind regarding an order or if the products have a long delivery lead time, without giving us a reason, this will not incur any liability to us.
13.3. The following circumstances do not apply to the cancellation rights referred to within section 4.
13.4. Goods that are made to your specification or are clearly personalised.
13.5. Goods which are out of stock with long delivery lead times to which you have previously agreed to.
13.6. Goods which have not been maintained in accordance with the manufacturer’s guidelines.
13.7. We reserve the right to cancel an order up until the point of delivery.
13.8. Reimbursements will be made no later than 14 days after the day we receive Goods back from yourself and the Goods have been inspected. All refunds will be made to the same account which payment was taken from.


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